(This article is authored and published by (Blanchard LeaderChat))
Executive coaching has become a mainstream development tool for leaders in today’s organizations. The challenge with any tool is to use it properly. Used poorly, a tool can have unintentional effects, or fail to achieve the desired outcomes.
That was one of the key points that Patricia Overland, Executive Coaching Solutions Partner with The Ken Blanchard Companies made in a recent presentation onCoaching In Today’s Organizations—Best Practices and Common Mistakes. Drawing on her extensive experience helping to implement coaching in a wide variety of organizations, Overland shared the five mistakes she sees organizations making most often.
1. Failing to set the context.
It’s important to be clear on communicating why individuals are being offered coaching. Overland shared an experience of bringing coaching into an organization where it had been previously used to correct performance and was seen as a last ditch effort to “save” people before termination. The new program was focused on development and helping leaders grow. In this instance, resetting the context of coaching was a first priority. As Overland explained, “Imagine what people would have thought if they were chosen for this new coaching program without first addressing the old way of viewing coaching!”
2. Failing to get top down sponsorship.
Overland stressed the importance of having a top-down mandate and formal senior leader sponsorship to help with overcoming organizational barriers and easing change management. A successful coaching implementation is much harder without sponsorship. Overland’s advice? Know what is important to senior leaders and address that in program design and in setting coaching objectives.
3. Not vetting the coach or the coaching organization.
Overland explained that there are several factors to consider when selecting a coach. In Overland’s experience, individual executives often emphasize hiring a coach who is most like them in terms of industry experience and positional title. “I’d like to be coached by a former VP in my industry,” for example. On the other hand, learning and development departments who are bringing in coaches may pay more attention to global capability, cost, and a coach’s past track record of getting results. Vetting the coach in a variety of areas can help ensure that coaches selected are a best fit for your organization and your people.
4. Ignoring measurement and evaluation of coaching.
Measuring the outcome of coaching can be difficult and time consuming. However, in order to ensure the investment in time, dollars, and effort is paying off, some form of measurement needs to be implemented. The process begins by getting clear on the desired outcomes of the coaching initiative, setting expectations around outcomes, and then coaching to those outcomes. Overland explained that it is not enough for a client to say, “I want to improve my communication.” Be sure to clarify to what end, and how that will affect the person being coached, the people around them, and the organization.
5. Underestimating the balance between development and workload.
Workload is a real concern. Overland explained that the culture you create, and the permission you give people to take time to be coached is an integral factor in whether or not coaching works. “People want to grow, change, and develop but when the boss says, ‘I need this now,’ not many people are willing to defer and say, ‘I have a coaching call now.’” To address this, Overland recommends creating a culture that engages leaders in the development of their people and where learning is a part of the ongoing daily dialogue.
With a little bit of care and planning, Overland believes that any size organization can improve the capabilities of their executives through coaching. To learn more about Overland’s recommended approach—including case studies and best practices—be sure to check out the recording and handout from her session, Coaching In Today’s Organizations—Best Practices and Common Mistakes. It’s free courtesy of Cisco WebEx and The Ken Blanchard Companies!
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Have you ever wondered what do highly performing and successful achievers do to make them the success they are? Is it luck? Is it genes, or may be their circumstances? Exactly what makes them who they are? What do they do differently from the rest of the crowd, that makes them score at such exceptional levels?
The ability to manage your emotions and remain calm under pressure has a direct link to your performance. TalentSmart has conducted research with more than a million people, and we’ve found that 90% of top performers are skilled at managing their emotions in times of stress in order to remain calm and in control.
If you follow TalentSmart newsletter, you’ve read some startling research summaries that explore the havoc stress can wreak on one’s physical and mental health (such as the Yale study, which found that prolonged stress causes degeneration in the area of the brain responsible for self-control). The tricky thing about stress (and the anxiety that comes with it) is that it’s an absolutely necessary emotion. Our brains are wired such that it’s difficult to take action until we feel at least some level of this emotional state. In fact, performance peaks under the heightened activation that comes with moderate levels of stress. As long as the stress isn’t prolonged, it’s harmless.
New research from the University of California, Berkeley, reveals an upside to experiencing moderate levels of stress. But it also reinforces how important it is to keep stress under control. The study, led by post-doctoral fellow Elizabeth Kirby, found that the onset of stress entices the brain into growing new cells responsible for improved memory. However, this effect is only seen when stress is intermittent. As soon as the stress continues beyond a few moments into a prolonged state, it suppresses the brain’s ability to develop new cells.
“I think intermittent stressful events are probably what keeps the brain more alert, and you perform better when you are alert,” Kirby says. For animals, intermittent stress is the bulk of what they experience, in the form of physical threats in their immediate environment. Long ago, this was also the case for humans. As the human brain evolved and increased in complexity, we’ve developed the ability to worry and perseverate on events, which creates frequent experiences of prolonged stress.
Besides increasing your risk of heart disease, depression, and obesity, stress decreases your cognitive performance. Fortunately, though, unless a lion is chasing you, the bulk of your stress is subjective and under your control. Top performers have well-honed coping strategies that they employ under stressful circumstances. This lowers their stress levels regardless of what’s happening in their environment, ensuring that the stress they experience is intermittent and not prolonged.
While I’ve run across numerous effective strategies that successful people employ when faced with stress, what follows are ten of the best. Some of these strategies may seem obvious, but the real challenge lies in recognizing when you need to use them and having the wherewithal to actually do so in spite of your stress.
They Appreciate What They Have
Taking time to contemplate what you’re grateful for isn’t merely the “right” thing to do. It also improves your mood, because it reduces the stress hormone cortisol by 23%. Research conducted at the University of California, Davis found that people who worked daily to cultivate an attitude of gratitude experienced improved mood, energy, and physical well-being. It’s likely that lower levels of cortisol played a major role in this.
They Avoid Asking “What If?”
“What if?” statements throw fuel on the fire of stress and worry. Things can go in a million different directions, and the more time you spend worrying about the possibilities, the less time you’ll spend focusing on taking action that will calm you down and keep your stress under control. Calm people know that asking “what if? will only take them to a place they don’t want—or need—to go.
They Stay Positive
Positive thoughts help make stress intermittent by focusing your brain’s attention onto something that is completely stress-free. You have to give your wandering brain a little help by consciously selecting something positive to think about. Any positive thought will do to refocus your attention. When things are going well, and your mood is good, this is relatively easy. When things are going poorly, and your mind is flooded with negative thoughts, this can be a challenge. In these moments, think about your day and identify one positive thing that happened, no matter how small. If you can’t think of something from the current day, reflect on the previous day or even the previous week. Or perhaps you’re looking forward to an exciting event that you can focus your attention on. The point here is that you must have something positive that you’re ready to shift your attention to when your thoughts turn negative.
Given the importance of keeping stress intermittent, it’s easy to see how taking regular time off the grid can help keep your stress under control. When you make yourself available to your work 24/7, you expose yourself to a constant barrage of stressors. Forcing yourself offline and even—gulp!—turning off your phone gives your body a break from a constant source of stress. Studies have shown that something as simple as an email break can lower stress levels.
Technology enables constant communication and the expectation that you should be available 24/7. It is extremely difficult to enjoy a stress-free moment outside of work when an email that will change your train of thought and get you thinking (read: stressing) about work can drop onto your phone at any moment. If detaching yourself from work-related communication on weekday evenings is too big a challenge, then how about the weekend? Choose blocks of time where you cut the cord and go offline. You’ll be amazed at how refreshing these breaks are and how they reduce stress by putting a mental recharge into your weekly schedule. If you’re worried about the negative repercussions of taking this step, first try doing it at times when you’re unlikely to be contacted—maybe Sunday morning. As you grow more comfortable with it, and as your coworkers begin to accept the time you spend offline, gradually expand the amount of time you spend away from technology.
They Limit Their Caffeine Intake
Drinking caffeine triggers the release of adrenaline. Adrenaline is the source of the “fight-or-flight” response, a survival mechanism that forces you to stand up and fight or run for the hills when faced with a threat. The fight-or-flight mechanism sidesteps rational thinking in favor of a faster response. This is great when a bear is chasing you, but not so great when you’re responding to a curt email. When caffeine puts your brain and body into this hyperaroused state of stress, your emotions overrun your behavior. The stress that caffeine creates is far from intermittent, as its long half-life ensures that it takes its sweet time working its way out of your body.
I’ve beaten this one to death over the years and can’t say enough about the importance of sleep to increasing your emotional intelligence and managing your stress levels. When you sleep, your brain literally recharges, shuffling through the day’s memories and storing or discarding them (which causes dreams), so that you wake up alert and clear-headed. Your self-control, attention, and memory are all reduced when you don’t get enough—or the right kind—of sleep. Sleep deprivation raises stress hormone levels on its own, even without a stressor present. Stressful projects often make you feel as if you have no time to sleep, but taking the time to get a decent night’s sleep is often the one thing keeping you from getting things under control.
They Squash Negative Self-Talk
A big step in managing stress involves stopping negative self-talk in its tracks. The more you ruminate on negative thoughts, the more power you give them. Most of our negative thoughts are just that—thoughts, not facts. When you find yourself believing the negative and pessimistic things, your inner voice says, “It’s time to stop and write them down.” Literally stop what you’re doing and write down what you’re thinking. Once you’ve taken a moment to slow down the negative momentum of your thoughts, you will be more rational and clear-headed in evaluating their veracity.
You can bet that your statements aren’t true any time you use words like “never,” “worst,” “ever,” etc. If your statements still look like facts once they’re on paper, take them to a friend or colleague you trust and see if he or she agrees with you. Then the truth will surely come out. When it feels like something always or never happens, this is just your brain’s natural threat tendency inflating the perceived frequency or severity of an event. Identifying and labeling your thoughts as thoughts by separating them from the facts will help you escape the cycle of negativity and move toward a positive new outlook.
They Reframe Their Perspective
Stress and worry are fueled by our own skewed perception of events. It’s easy to think that unrealistic deadlines, unforgiving bosses, and out-of-control traffic are the reasons we’re so stressed all the time. You can’t control your circumstances, but you can control how you respond to them. So before you spend too much time dwelling on something, take a minute to put the situation in perspective. If you aren’t sure when you need to do this, try looking for clues that your anxiety may not be proportional to the stressor. If you’re thinking in broad, sweeping statements such as “Everything is going wrong” or “Nothing will work out,” then you need to reframe the situation. A great way to correct this unproductive thought pattern is to list the specific things that actually are going wrong or not working out. Most likely you will come up with just some things—not everything—and the scope of these stressors will look much more limited than it initially appeared.
The easiest way to make stress intermittent lies in something that you have to do everyday anyway: breathing. The practice of being in the moment with your breathing will begin to train your brain to focus solely on the task at hand and get the stress monkey off your back. When you’re feeling stressed, take a couple of minutes to focus on your breathing. Close the door, put away all other distractions, and just sit in a chair and breathe. The goal is to spend the entire time focused only on your breathing, which will prevent your mind from wandering. Think about how it feels to breathe in and out. This sounds simple, but it’s hard to do for more than a minute or two. It’s all right if you get sidetracked by another thought; this is sure to happen at the beginning, and you just need to bring your focus back to your breathing. If staying focused on your breathing proves to be a real struggle, try counting each breath in and out until you get to 20, and then start again from 1. Don’t worry if you lose count; you can always just start over.
This task may seem too easy or even a little silly, but you’ll be surprised by how calm you feel afterward and how much easier it is to let go of distracting thoughts that otherwise seem to have lodged permanently inside your brain.
They Use Their Support System
It’s tempting, yet entirely ineffective, to attempt tackling everything by yourself. To be calm and productive, you need to recognize your weaknesses and ask for help when you need it. This means tapping into your support system when a situation is challenging enough for you to feel overwhelmed. Everyone has someone at work and/or outside work who is on their team, rooting for them, and ready to help them get the best from a difficult situation. Identify these individuals in your life and make an effort to seek their insight and assistance when you need it. Something as simple as talking about your worries will provide an outlet for your anxiety and stress and supply you with a new perspective on the situation. Most of the time, other people can see a solution that you can’t because they are not as emotionally invested in the situation. Asking for help will mitigate your stress and strengthen your relationships with those you rely upon.
ABOUT THE AUTHOR:
Travis Bradberry, Ph.D.
Dr. Travis Bradberry is the award-winning co-author of the #1 bestselling book, Emotional Intelligence 2.0, and the cofounder of TalentSmart, the world’s leading provider ofemotional intelligence tests, emotional intelligence training, and emotional intelligence certification, serving more than 75% of Fortune 500 companies. His bestselling books have been translated into 25 languages and are available in more than 150 countries. Dr. Bradberry has written for, or been covered by, Newsweek, BusinessWeek, Fortune, Forbes, Fast Company, Inc., USA Today, The Wall Street Journal, The Washington Post, and The Harvard Business Review.
Transforming your performance and achieving exceptional results can be easy. Here are the 3 strategies that if you do well, you can achieve miracles.
1- Identify the Destination:
Clearly identify exactly and precisely what is it you want to do and achieve. When well done, you can flawlessly talk about it easily and smoothly with others around. When you are clear enough, others would perfectly repeat what you said because they understood what you are about to do. Not only that, you need as well to be clear about the “why” of what you want to do. The more compelling that “why” for you, the greater chances for you to persist and persevere.
I call this ” The destination”, a clearly defined destination.
2- Strategize “The Direction and the path”:
Now that you clearly know what you want to do, start deploying all your efforts, actions and activities in that direction. Create the path(s) that will end up with you achieving what you are going after. The best way to do this, is to start from the “end point”.
Here’s how a friend mine goes about “Strategizing the direction and the path”. He says: So imagine you are now living in that amazing water-front house you’ve always dreamed of, ask yourself the following: (what happened?). You probably will say “I had enough money to buy it”. The next question to ask is: (how did you get that amount money?), and continue asking a series of questions until your answers take you to where you stand today, then start strategizing your way in the direction of achieving your destination.
3- Go blind and “Focus”:
Of the greatest challenges one faces on the way of achieving excellence is the distraction and falling in the trap of doing things that are not necessarily serving the purpose and intent that was originally created. The best tip I’ve ever heard about staying focused is “Go Blind”. What that means is seeing nothing else around you and paying no attention to anything else other than what takes you in the direction of your destination.
To do that, have a well crafted list of priorities and support it with the needed actions, behaviors and activities that serve the intent and purpose. This works best when your priorities list is visible and accessible enough to easily consult and review on regular basis. Even better if one would automate this list so that it’s always available and manageable. You’ll find that once you start slipping and drifting away from your “direction” it’s always easier to go back because you know you have a “defined direction that you need to walk to reach your destination”, and if you find it hard to continue, you would then know that either your “Destination ” and the “why” are not compelling enough, or the set of actions are not properly aligned with your purpose.
When you are focused enough, you easily cut through the clutter and proceed ahead towards your desired “Destination”.
Be blinded of the activities that don’t contribute to your destination and focus on the ones that support your purpose.
HR & Business Management Consultant, Performance Excellence Strategist, Specializing in Leadership Development, Talent Management and Organizational Development